I work in a prison that has a huge gang population. The problem we face on a daily basis is that the gang leaders have their soldiers doing the crimes and getting in trouble for the sake of the gang, while the leaders work in the shadows. These soldiers will only make a move when the word comes down, and as officers, we usually are in reaction mode instead of attack mode.
If a gang member is told to assault another gang member, we have to be there quick enough to stop the assault and keep everyone safe. Usually during these attacks, officers as well and the inmate are injured, and we see this happening more frequently as the jail is way over capacity.
One of the things we used to rely on was information from informants, but the gangs hand down a very harsh punishment on anyone they think is talking to the police, so this information is getting harder to come by. During an upgrade to the jail, Securus Technologies was employed to help upgrade our dated inmate communication system. The team at Securus Technologies trained us on the LBS software so that we could be in a position to intercept information being passed from one inmate to another or from people outside the jail.
During my first week of using the new LBS software, I was able to hear two brothers who are in this jail talking about how they received instructions to take down a rival gang member during a basketball game in the yard. The officers and I were able to discover that knives were already made and hidden under the fence, easily accessible by the inmate who was going to initiate the attack.
The new communication system has already saved countless lives and helped to keep me and my fellow officers safer in the jail.